Refund and Returns Policy

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require your order number.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only initiate the refund, return or replacement process in cases such as given below:

Received Wrong Product
Missing Product in Order
- Prior to shipment, we thoroughly check the quality and quantity of all products in our warehouse and pack them appropriately.
- We record the packaging process with a video camera. Therefore, if you receive a product that is not properly delivered, we will verify the matter with the warehouse and, if it is our mistake, we will provide a free re-delivery or a refund for missing items.
- However, if we have verified that the product has been properly shipped from our side, we will not be able to provide free re-delivery or a refund. We will provide a copy of the recorded video upon request.
- If you claim that you have not received the product properly, we will require an unboxing video of the product to process your request.

Incorrect Shipping Address
Please make sure to input the correct address as we cannot update the shipping address after order has been shipped. If customer inputs incorrect address, it is the customer’s duty to contact their local USPS and track down their package to try to intercept the package.

Received defective product?

If only one product in the box is damaged, we will refund you for the damaged product(s). To receive a full refund, please send video of Opening the package upon receiving. This information is necessary to compensate the manufacturer, so we need your cooperation.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {Contact@aesthetics-shop.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Received a damaged box

All products are well packed and shipped on our side. Unfortunately, we cannot control shipping companies, and can’t compensate for the reason why the box is damaged. When you received a damaged package but the product inside the box is not damaged it does not count as a damaged item. Thus, there is no refund/store credit/replacement. When the product inside the box is damaged, then we can accept claims.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {Contact@aesthetics-shop.com}

Shipping returns

To return your product, you should mail your product to the address we’ll provide you in your email from us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The package is held at customs.

It is the responsibility of the customer to handle any customs-related issues that may arise. This may include submitting necessary licenses or documents required by customs. However, we understand that this process can be complex and time-consuming, which is why we are happy to offer assistance to our valued customers.
If the package gets stuck in local customs and is not released, there are two possibilities that the recipient should pay the tax fee, or the package was refused by customs. If the problem is a tax fee, it should be released by paying this fee from the receiver.
Our priority is to make sure that your experience with our website is as smooth and convenient as possible. In such a case, we are pleased to offer you free re-delivery or a full refund if you are unable to resolve the customs issue on your own. However, if the package is caught a third time, we will make a refund by deducting the shipping fee of $30. We are not responsible for any exchange rate differences that may occur during the refund process.